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News
Best Buy experimenting with more intimate stores
by
Capers Hammond
Friday, April 29, 2005. 07:08AM
Technorati Tags:
retailing customer interaction retailtainment ( ok i made that one up)
499
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Saw this in the Reverie blog, very interesting take on electronics retailing. They have two prototype stores. one for women and one for men. For anyone who has ever wandered around a best buy or Circuit City trying to figure out what to buy, this seem like a great way to engage customers. they have online galleries of customers artwork, they have classes and personal consultants.I would love to see Home Depot or lowes take a look at this model. This is a short blurb form the article: Best Buy's Boutiques. "We are in the process of reinventing what Best Buy means to its customers and finding new ways to serve diverse customer groups," says Bradbury H. Anderson, Best Buy's ceo, in a Wall Street Journal article by Gary McWilliams and Steven Grey. Translation: Best Buy is targeting women and young men with smaller, more intimate stores that are intended to create a sense of community and turn shoppers into advocates. For women, Best Buy's Studio D stores feature "warm lighting and cozy nooks" resembling "a women's boutique." For young men, Best Buy's Escape stores are all "glass-and-metal" inside, with "the feel of a nightclub." Here is the womens concept Studio D Click to Open Web Page This is the mens: Escape Click to Open Web Page Is this a trend, abacklash to the Home Depots/Wal-Marts of the world that try to be everything to everybody. What do you think do these things have a chance to survive. |
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