News

Keeping up Appearances

by Noelle Weaver
Monday, February 28, 2005. 10:10AM
427 Views 13 Comments

This just in off of PR Newswire [I’ve edited down the lengthy release to the more prominent points]

“JWT LAUNCHES BILLION DOLLAR START UP

Offices Around the World Mark Agency's 'Birth Day' with Great Fanfare New Creative and Performance Metrics, Corporate ID Introduced to Global Workforce

NEW YORK, Feb. 28 /PRNewswire/ -- JWT, the largest advertising agency in the U.S. and the fourth largest in the world, today re-launches itself as a "billion-dollar startup" with events across its 300-plus offices in 87 countries, ranging from the building of a fourth Pyramid of Giza in Egypt to a bonfire of "bad advertising work" in Paris to corporate finger painting, in the new JWT colors, in Dubai to a maritime "funeral" for the agency's namesake in Tokyo. … Offices around the world are marking February 28th - henceforth known as JWT's "Birth Day" -- in various ways. Employees in Cairo, for instance, are building a fourth Pyramid of Giza, where they will "bury" everything they want to take with them to JWT's new life -- passion, commitment, and creativity. In Tokyo, staffers are bidding a proper farewell aboard a ship to Commodore J. Walter Thompson to symbolize a new beginning. In Mexico, the workforce will be treated to circus clowns, jesters, jugglers, acrobats, tigers and elephants to communicate JWT's exciting new culture. In Amsterdam, the agency will celebrate with clients, during a performance of the Don Giovanni ballet, where local JWT management will use the intermission to herald in the "new attention economy," which supersedes the experience economy that was "so 1999." … NEW ROLE, PURPOSE, BELIEF "We are now living in a world where the consumer is savvy, time conscious, easily distracted and in control. A consumer who is totally at odds with 'dumbed down,' formulaic, repetitive, voluminous messaging," said JWT Worldwide CEO Bob Jeffrey, explaining the agency's rationale for its reinvention. "Our greatest value to clients is our ability to recognize a changing world in which the customer is King, the currency is time and the rewards are measured in the length and strength of relationships. This understanding defines our role, purpose and belief." "We're too big to follow. We've always been pioneers, and today represents the start of our transformation into an agency where creative lives squarely in the middle," Jeffrey continued. "Life as we know it will change hugely. We are dedicated to innovation-to thinking and acting like a billion-dollar startup that's flat, faster and more fun." IMPLEMENTING THE NEW STANDARD

Beyond the theatrics, regional and local management and creative heads will use the day to introduce their staffs to JWT's new point of view, which recognizes that time is at a premium, and advertising needs to focus on buying people's time. That concept was unveiled by Jeffrey last month at a management meeting in Miami, Fla., attended by the agency's top executives from around the world. Also, today, every office will introduce their workforce to JWT's new Creative Standards, a set of ten measures against which work will be assessed across the network, and the Health Check, a quantitative-and-qualitative evaluation tool that, for the first time, will move the agency beyond using financials as the sole performance measure. All of JWT's 8,500-plus employees will conclude the day by signing a Creative Partnership Contract that reiterates the need to "stop interrupting what people are interested in and be what people are interested in." The contract symbolizes a personal commitment and accountability to improving the creative product and shaping the agency's future. In many locales, JWT staffers will return from off-site meetings to be greeted by physically transformed offices that have replaced the old corporate identity and logo of J. Walter Thompson with the new one, JWT. … "The true indicator of change will lie in our future work," Jeffrey continued. "Only when we consistently create breakthrough ideas that get people to spend more time with our clients' brands will we consider ourselves 'transformed.'" - - - - - -- - - - - - - -

Can an agency, so engrained in the traditional patterns and ways of doing things truly re-invent itself and stand out from the rest of the giants? And is there such a thing as a "Billion Dollar Start-Up?"

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Wednesday, March 2, 2005. 09:51AM by EXIT3A .com
For all of the obvious reasons, the JWT makeover won’t work. The self-created hype is just that. It’s kinda funny, though.
Wednesday, March 2, 2005. 08:19AM by olivier
I started in JWT with an open mind Creative Director at this time. Yes, that's right it was just before the a new corporate guidelines, a thick folder with even a diskette which actually stands on one of my shelfs. And I can tell, for sure, they will formally redesign new corporate branded or even patented marketing tools like every single agencies got to do it. But which agencies, which communication network, do not have such dolls or toys to make fun of or for the client. We finally get all of us trapped by those gimmicks, Advertisers, Creative, Marketers. Aren't we making fun of ourselves? Let's take a distance a bit, and again bring some reality, simplicity and authenticity to our job. Finally we got enough experience today to be mature and therefore to treat our client advertisers as a partner. OK for the FUN, I mean the REAL FUN. Not like: at Valentine everybody is in love, or at Christmas, every family is happy, ... The marketing law of happyness. Do you seriously think those events really gather the people, except may be the sales. I smell more frustration and unsatisfaction in the consumption process today. When JWT is still using this oldfashionned universal birthday party to boost awareness of the network, then it's just to say NEW is better than OLD. But it still says: I AM OLD and I NEED A LIFTING. I didn't know advertising was so traditionalist even in such exclusive and unique moment in a life of a company. Why a "Billion Dollars StartUp"? Is really money makes the agency creative :-) I think there is no creative links with this claim actually.
Tuesday, March 1, 2005. 03:04PM by Dimitri Scheblanov
If they’re new logo is any indication, its business as usual...
Monday, February 28, 2005. 04:22PM by Noelle Weaver
I posted this to see other reactions. I'm very curious to see how it turns out. I worked at JWT when they went through a similar phase - - changing their corporate colors, updating their logo, creating a new brand philosophy. Also the term "Billion Dollar Start-Up" was coined during my time there so that's nothing new either. It seems that they go through this about every 4 to 5 years. Sorry to be pessimistic but I just see an old emperor who bought a new colorful coat and is trying it on to see how it makes him look...
Monday, February 28, 2005. 01:51PM by Alexis Adauto Ferguson
It's about time an "impact maker" steps up and says "we're doing it all wrong for the times". It sounds like quality customer service is about to happen. Being considerate of the client and consumer is a good trend to set. You remember... way back when... the customer was always right. I applaud their efforts to make this part of their culture. It's a big task, but their big enough to make it work... especially by making employees sign on - getting their buy in. Should be a very interesting thing to see as it all unfolds.
Monday, February 28, 2005. 01:37PM by Kevin Glennon
Anybody here read "Good to Great," by Jim Collins? He has plenty of examples where a company specifically changed the culture in order to change the quality of the product and workplace.
Monday, February 28, 2005. 12:56PM by Kim S
Capers, I totally agree, you can take the people out of the building, but can you take the building out of the people? Marvelous idea, but the new eco-culture isn't going to happen overnight. And since they are putting "creativity" squarely in the middle, does that mean they are re-tooling the roll of the AE? To make something like this truly work, they're going to have to restructure some jobs... I'm looking forward to news of their upswing.
Monday, February 28, 2005. 12:50PM by Rick Weber
I'm with you Capers. It's hard enough to change one thing in an agency the size of JWT but to change their very essence to me seems shallow and unobtainable. Let's be real here. This kind of change in philosophy has to be embraced by everyone to their very core and it has to be drilled into the culture every day with such enthusiasm and with such emotional vestation that it ultimately weeds out those who don't choose to embrace it and those that do rise to the occasion. I don't think it can happen and it makes you wonder why, if it is such a wonderful and appropriate philosphy for our times, why they never embraced it until now. Does this mean that the clients represented by JWT have been receiving inferior media buys, strategic direction and creative executions? Call me a neysayer but I don't think they will get the buy in they expect from the lower eschelon employees. Sorry, I must be grouchy today...
Monday, February 28, 2005. 12:34PM by Capers Hammond
I'm with everyone else, this sounds great, but advertising is produced by people not philosophy, generally no real change will happen unless the structure of the people changes. I do not doubt that there is tremendous talent at JWT, Hey I worked there once, but to use an analogy, JWT is an aircraft carrier, what they need to do is put it in the scrap yard and use the remains to build a bunch of speed boats.
Monday, February 28, 2005. 12:13PM by Kevin Glennon
Was JUST about to post the Yahoo! news version of this on adrants.com. I think it's fantastic -- it may be what's finally needed to open up the minds of the people at the big agencies. I wonder if maybe the market is finally going to open up more to creative technologists like myself (and maybe people will soon not have to ask me what that means).
Monday, February 28, 2005. 11:44AM by Darren Herman
They are certainly re-branding themselves and coming out of the gate with a lot of noise...Looking forward to some great creative!
Monday, February 28, 2005. 11:19AM by Kaza Razat
Wow. I'd be very interested to see what kind of work follows all this hype.
Monday, February 28, 2005. 10:40AM by Marc Lefton
I think there's a certain ritual element to all this, done on such a large scale that inherently works. It's the ability to give everyone a much needed clean slate. It might work in some places better than others. I know in the NY office there was also the obligatory purge of employees before this happened. You only need to get rid of 10% of employees to change the culture. If you pick the right ones, that is.