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Marshmallows, Toilet Seats, and PMS Pills for Dogs?

by john follis
Tuesday, November 23, 2004. 11:14AM
462 Views 7 Comments

If you work in this business it helps to understand that your job is to sell the client's product. So, what if the client's product isn't exactly something you like?

I remember a day, early in my career, when I was young and naive and on staff at a large agency. On this particular day management had gathered the troops to screen the agency reel for a kind of "aren't we wonderful" morale boost. As the lights dimmed and a huge screen came down, the hushed crowd gazed at beautifully shot spots for Hallmark and Kraft with images of puppies and children and marshmallows seductively blended with seamless editing and incredibly composed music. The lights come back up and after a rousing hand the erudite CEO, pipe in hand, takes the stage and opens the floor for questions. I'm not sure what possessed me, but perhaps after listening to insipid questions like,"Gee, how'd you get that cute puppy to lick the little girl's face," I decide to take advantage of this unexpected opportunity to "Ask The Big Cheese" and probe deeper. I raise my hand and, after what seems like forever, The Cheese nods in my direction...

"Do you have any reservations about advertising a product like marshmallows, which is all refined sugar with about zero nutritional value, and targeting mothers and their young children?"

As if a party guest had just knocked over the host's best crystal vase, a sudden uncomfortable silence fills the room. A few curious heads turn to see which of their co-workers is so bold, or stupid, to put the CEO on the spot in front of his entire staff. The CEO calmly pauses, takes a few slow puffs on his pipe, and with words measured as if he were on trial, responds:

"It is my belief that it's the government's role to decide which products should or shouldn't be advertised. And, as long as the product is legal, I believe it's the agency's hired responsibility to do the best job possible to advertise its clients' products."

I suddenly have visions of the corporate Gestapo quickly escorting me out of the room and beating me senseless. As the days pass I never second guess the legitimacy of my question, I just second guess the timing of it. I also wonder how much it effected my termination several months later.

---

A writer buddy of mine is one of the most talented in the business. The guy's amazing. After moving around a bit he settled into a high level, well-paying job at a huge agency. It didnˆt seem that long ago that my writer buddy and I sat around talking about the advertising hacks who sell out for the money to do the dreck we both hated. Now heˆs got a couple of young kids and a nice home in a fancy neighborhood. When I called to catch up I sensed a slight tone of resignation. He told me heˆs working on a battery account which features a fictitious family called "The Putterman's." The Putterman's could only be described as a plastic-coated, alien-looking, TV family-from-hell, with giant batteries fused to their spines. The spots consisted of bad sitcom-like shenanigans. Now, with a family and mortgage, it seemed my friend had new priorities. Before our chat concluded he shared what seemed like an attempt at vindication: When the 5-year olds at his daughter's birthday party heard he was the guy who did The Putterman's they all wanted his autograph.

During my career I've had to work on some challenging assignments (infant anal thermometers comes to mind) but never anything I've really had a problem with. I have been involved with a few products that seemed a bit, shall we say, questionable. One client -- a maker of homeopathic remedies for everything from sore throats to PMS -- explained how some people actually used these remedies on their pets. "PMS pills for dogs?" I asked in jest. "Sure," the client replied without a beat.

On two separate occasions I had to struggle to keep a straight face while being briefed about toilet seat products. One was some kind of electronic toilet. The other was a designer seat that was also being pitched as a new media venue. Advertisers could print their ad right on the toilet seat cover. I realize that all careers have there tough times and as I sat in those meetings, focusing on toilets, it was not easy to ignore the metaphor regarding the direction I felt my career was headed.

---

Obviously, enough agency people just see it as a job they're paid (often quite well) to do. Like most things, ethics is a matter of perspective. For example, while teaching my class at The School of Visual Arts, a student failed to bring in his assignment which was an ad for ACME Roach Traps. When I asked why the young man informed me that he had a problem with the assignment.

"A problem?" I asked.

"Uh yeah. Like, I just don't think it's cool to be killin' things, man" he replied.

---

Thirteen years after my "marshmallow incident" I find myself power-lunching with the (now ex) CEO to whom I addressed my probing question. When I bring up the incident he confesses to a lack of recollection. Prefacing it with how young and stupid I was, I replay the scenario:

"Hmmm, so what did I answer?" he asks sincerely. I tell him.

With hardly a pause the ex-CEO speaks in a soft but certain manner:

"I think my answer would be different today."

He goes on to say how he now believes that we all must be willing to accept more social responsibility for the decisions we make in business. After 13 years I feel vindicated. A year later, I notice a blurb in the trades about my converted CEO pal. It's an obituary.

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Wednesday, January 26, 2005. 04:56PM by Lori Shriner
Probing questions are what this New Century is all about. Thank You
Tuesday, November 23, 2004. 07:37PM by ed burgoyne
I don't think the reason Ty went to JWT to tame the agency, I think the money was probably huge and I think he saw that the guy from london was being groomed for the portland office with Dan... Yes, the best work is donw by the best clients. Hands down, that's the reason their ideas get done. Otherwise it's back to creative by committee. I've worked for plenty of agencies that just took all the best ideas, and then the CD's wrecked it when they went to produce since they cut the ad/cw out of the picture... I also worked for George Lois... but that would take about a billion words to write about and months of therapy.
Tuesday, November 23, 2004. 06:05PM by noreen sullivan
I agree that a state which says what I can eat or smoke or drink or wear is too dangerous. I have done work for republicans and smokes. Though the smokes thing was in the eighties and we were doing a big promotion at ski areas. The cig companies were some of the first to use street marketing. Hot girls giving out smokes. It was Salem and I was smokin in more ways than one. I have been everything from the writer to the executive producer to the talent. I am not sure a poster of me rolling in the snow with some guy and then a personal session where I give the queen mother wave is something I would do now. But I was a kid and it was money. If I hadn't been a model I don't know if I would have gone into advertising at all. My masters degree is in Social Anthropology Galic Studies. The republicans were more recent and it was when I worked with a group and I would have lost my job..I think it takes a lot of indepence to be able to pick and choose. Some people say if the KKK wanted a social network so they could hang out on line what would you do? I suppose I would say make a whitehood connection with Boomer. Because there is free speech here in the USA.
Tuesday, November 23, 2004. 05:35PM by Marc Lefton
These guys from W+K, Cliff Freeman, etc. never learn to not go to a big agency. They think "Oh gee, I'm really creative and I'll go show these idiots how things are done." The reality is that for the most part, there are great creatives in this industry everywhere. Good client = good work; bad client = bad work. Wieden and Cliff Freeman have clients that want to do that kind of work. So Ty went to JWT and my friend quit because she's sick of all the regime changes over there. Countless others have tried to tame BBDO and Y&R and Lowe, which no matter what they call it will always be LINTAS.

And selling out is a personal choice. In addition to cigarettes, I've shunned major record labels, who are some of the shadiest dealers in the business. Did you know it's actually possible to sign a major label contract and wind up, a few years later, not only broke but owing the label hundreds of thousands of dollars? It's no wonder this industry has received such a backlash from fans and musicians alike who will do anything, ANYTHING to avoid doing business with them.
Tuesday, November 23, 2004. 05:24PM by Mary Crosse
I think it's pretty easy to find something seedy about any client, even if it's just the client contact that makes you noxious. Marc mentioned in a previous blog that you can even find negative aspects to non-profits out to save the world, but who spending 95% of their donations on office workers or other things that don't DIRECTLY benefit what you think your money is going to. Working on New Business, I get to learn a LOT about a very broad range of companies in a very short period of time, and I've never had to draw the line, but I've thought about it a lot. I've decided no to cigarettes or republicans. Even though I'm a vegetarian and I hate what fast food companies are doing, I think I could somehow get over it and still work on that.
Tuesday, November 23, 2004. 05:19PM by ed burgoyne
Or which products or clients are not ok to work with. I turned down a job at a big Agency since they do most of their work with a cigarette company. I couldn't stand to look at it. But on the other hand, I had a great time working on the liquor accounts I worked on... I think there are also another set of rules that also go hand in hand today. When I was at W+K in ny, they got to round three on a pitch to a major east coast casino, but the guys at w+k hated their "theme song" and the client said they would never drop it. So w+k dropped out of the running. (the song is like nails on a chalk board). So all for sticking up for agency's who shy away from crap on the client side. But it's also odd, since I think there is still an individual sell-out factor. Give someone enough money and the'll sell any piece of cr--. I was shocked when I found out that Ty Montauge over at w+k took the job at JWT. He never worked for a large client agency like that. But I am worried, the FCC is scary as of late. What we don't need is more censorship. So if it means that a few questionable products get hawked so I can keep my civil liberties, I won't mind it.
Tuesday, November 23, 2004. 03:36PM by noreen sullivan
It still begs the question which products are ok?