Information

Winning pitches...and losing them.

by Bill Green for The New Business Dept.
Tuesday, January 17, 2006. 02:59PM
Technorati Tags:
1,148 Views 14 Comments

Just joined the group and thought I'd throw my most common pitching peeves out there.

I’ve worked as an AD on many pitches with varying responsibilities—to help execute the creative or at other times, concept from scratch directly with a writing partner to help that agency win new biz. I’ve won some and lost some.

However, the agencies that I freelance for that continually win or lose pitches seem to have the same things in common.

On the losing side:

1) Estimates are too high. I’ve seen too many pitches die before they even left the building, simply because the quote got so bloated so fast, after all the varying services were factored in: creative, production, account management, etc. One pitch for an automotive brand comes to mind. The client specifically came to the agency with a set amount they had to spend, around 2.1 million, give or take. When all was said and done, it ended up at 3.5 because the CCO said “Well I know they said 2.1, but what they really need is this.”

2) Using the same account and creative team all the time. If as an agency, you lose 10, 11, 12 pitches over two years and the lineup hasn’t changed, do you think maybe it’s time to stop blaming clients who “just don’t get it” and focus on maybe changing the players? If the same presenter is going to all the pitches and keeps striking out, why keep using them?

3) Going after the wrong business. Why pitch entertainment if you’re a pharma agency? Think the writer who knows nanotechnology can all of a sudden switch gears and understand hip-hop and 'what the kids are listening to these days?‘ Too many ‘full-service’ agencies out there think that means being all things to all clients.

4) Out of touch. Goes hand-in-hand with No. 3 above. If you have the same client for years and fail to show them anything new, you’ll lose out on the shot at any potential new work. Because what’s the first thing you hear from the brand after the fact: ‘Oh, we didn’t know you guys did that too. Too bad, because had we known...’ The opportunity to leverage your long-standing relationship into some new opportunities just went bye-bye.

On the winning side:

1) Great and different creative. Sure, great is what they expect. Every agency better have great execution. But why should Brand X choose your shop? What thinking can you demonstrate that sets Brand X apart. What questions do you ask that make perspective clients actually think during a pitch “Hmmm, never thought of that. Good point.”

2) Have a killer presentation team. A team or few individuals (if a really small shop) that knows the brand and your pitch inside and out is worth their weight in gold. An account team member or creative who can also answer any question from a client — because they will have them. (The more you seem to know, the more they seem to ask as a test.) Of course, personality is critical. Knowing when to back off, when to step up, when to deflect questions to your team.

3) Flexibility. The ability to change directions on the pitch ahead of time if it becomes obvious a particular direction isn’t working. That’s not the same thing as running around last sec like a chicken with its head cut off making the 48th change to the deck either.

That’s what’ve I’ve seen and heard. Maybe someone else can relate?

0
The Best of New Business
(vote closed)
(login to vote or comment.)
Wednesday, September 13, 2006. 09:54AM by C.F. Jackson
Interesting!
Tuesday, January 17, 2006. 01:40PM by Marc Lefton
And...who else?
Tuesday, January 10, 2006. 08:58PM by Bill Green
Ouch. ;-p
Tuesday, January 10, 2006. 08:36PM by Marc Lefton
And Deutsch and Lowe.
Tuesday, January 10, 2006. 06:34PM by EXIT3A .com
On the losing side it sounds like you've worked at McKinney & Bronze and Mullen.
Wednesday, January 4, 2006. 03:35PM by Thom Cordner
Sure, there are times when a client just doesn't feel comfortable, when all is said and done, giving its account to an agency without category experience. But I've found that most often an agency will lose a pitch because it's going after the wrong clients-- a conservative agency trying to win an unconventional client, or a client who wants to be unconventional. And, of course, an agency with an unconventional perspective that pursues a conservative client. The important thing is that the agency is always true to itself. You're not going to change the character of your agency for a pitch. A conservative agency is never going to convince a prospective client it can be unconventional. The attitude of an agency permeates every stage of the pitch. Not just in the work or the strategy. Your agency's attitude will be seen in how you interact with the clients, both verbally and non-verbally. Body language, communications patterns, procedures...they all provide insight to who your agency is and those verbal and non-verbal clues can overshadow creative. You just have to be comfortable with who you are and be that agency. Win or lose.
Tuesday, December 20, 2005. 09:07PM by Bill Green
hey jen, how's it going... on #3, my POV is only of those places I've been at that have failed at it - not because they dared to try and reach beyond their category experience, but because they didn't have the right staff to even fake it 'till they made it'. I agree that a fresh perspective is a great thing for both brand and agency alike... on the proprietary thing, seems like all agencies pitch the standard 'we think outside the box' creative process as being somehow unique to them and different from every other agency out there – wow, what a shock, lol... At the end of the day, while clients request that info in the RFP, I think they really don't care what 'Patented, Trademarked & Exclusive!' method you use to get 'er done – they just want to know it's going to get done.
Tuesday, December 20, 2005. 08:28PM by Jennifer Joelson
I beg to differ on #3 above. You'd be surprised how many clients will go w/ an agency without category experience... even in this fear-driven economy. It doesn't take much to demonstrate to a prospect how a fresh perspective unfettered from "deep catagory experience" lends itself to interesting work. Question to the group... are you omitting proprietary processes entirely? they are pretty much the same across agencies, and i do notice prospects zoning out during that part of the pitch, yet it seems every rfp demands a full description, which runs counter to the advice of this blog.
Monday, December 19, 2005. 11:18AM by Darren Herman
Very good stuff here!
Saturday, December 17, 2005. 11:50AM by Bill Green
Thanks for the feedback gang. Capers, spot on with the point about listening and a 'Proprietary Process™' ...(can't forget the ™ ) lol. ... And Noelle, I’ve seen No. 3 happen, and as you know, it's a recipe for disaster. Especially when the day you show up for that date, and the brief has changed, oh, about two weeks ago, but you never bothered to check with the client. Nothing like presenting creative totally off the mark to demonstrate you understand their brand.
Friday, December 16, 2005. 01:25PM by Noelle Weaver
Amen Capers!
Friday, December 16, 2005. 11:26AM by Capers Hammond
I'll add another two common mistakes I see in pitches. 1) Agencies that are so in love with thier proprietary creative process- no one cares, show work and results and how it made an impact on the customer. Or to say it another way, Clients want to know what time it is and not how you built the watch. 2) Too many presentations end up with the Agency "throwing up" on the Client. I know you want a well rehearsed pitch but make it engaging and interactive. How many times has your team walked out of a pitch thinking it went well and realized that the prospect only said 10 words the entire time. Let the prospects talk. It's the same as a dinner party if you sit next to someone and do all the talking they think you are arrogant and boring, if you say a few things and listen intently they think you are the most facinating thing in the world. Talk less and listen more.
Friday, December 16, 2005. 10:30AM by Noelle Weaver
Bill - there's some great stuff here. There's a few more, top of mind that I can add... 1] Take Time to Know Who You're Pitching To - There's a great ad story of a very well known ECD walking into a pitch and saying "Brits are arrogant Bastards" only to have the director of marketing say with a british accent, "I don't neccisarly agree with that" 2] Don't show creative just because it's great - make sure it's relevant to the client and their needs. Can't tell you how many times I've had to talk down the creative director from showing 'X' Campaign just because it launched last week and the work was getting buzz... 3]Maintain contact throughout the process. One phone call to accept the pitch and then showing up three weeks later to talk about yourself means you're a bad date. Call the client through out the process to ask questions, run thoughts by them...learn as much as you can about their business so you're showing up with something they've been a part of creating [gives them a sense of pride and ownership in the final product]
Thursday, December 15, 2005. 03:52PM by michael Iva
Good advice. Thanks.