Imagine you haven't slept for 3 days, you have the worst hangover of your life and the ugliest person in the world, who smells like a pig pen, is asking you the most stupid question you've ever heard for the 10th time that morning.

Could you smile and answer?

It's billed as the ultimate 'fun job', a Club Med GO (Gentil Organisateur), traveling the world, vacation 'interactions', sun, sand, sea and "Life as it Should Be".

I prefer to call it the greatest education on customer service as yet conceived by 'homme.'

I spent almost 5 years in "Villages" around the world learning the truth about *real* service.

I was born to deliver exception service. Not everyone is.

Great customer service people *believe* in what they are doing, the service they're offering and their abilities to make a difference to the people they serve.

Agencies are essentially service organizations with a healthy dose of creativity.

Do you believe?