News

Rich Reputations

by Marc Rapp
Wednesday, May 14, 2008. 01:14PM
215 Views 9 Comments

Companies have already begun developing and securing specific portals/networks for their brands based on the social tendrils of their employees. Rich reputations for each employee will be key with a focus on validating knowledge and skill-sets of these brand stewards, from other networks. Eventually, everyone will have a web page or blog. Companies will then mine and seed participatory networks with brand stewards, developing rich reputations with users. There might even be networks with identities based on products themselves. Because of the very salient problem of contextual search, brands will begin to develop interactive store fronts where a one-on-one approach can be initiated with prospects. This might also include developing proprietary web applications and widgets, actually it is happening but I anticipate digital corporate stationary–sorta, a browser re-skinned when you visit a companies web site. Users really only need a few functions from within the browser itself. Menu options can remain within the computers respective OS with toggle options. We might even see the web browser traded out for widgets entirely. Simply because, a brand has more creative freedom with a widget. Skinning browsers and designing custom interface experiences will enhance brand equity. Currently, we're all stuck with a dual interface experience. Which can be easily overcome with widgets.

We've seen plenty of proprietary software and wed-based applications being developed by creative agencies too. Brands will need to start treating the internet as an operating system and develop websites like software companies develop programs. There is nothing more direct then a desktop widget that a prospect has downloaded and installed themselves. I'm not a huge fan of web based applications for a few reasons that I will address in another post–hopefully.

Following this, I think we might see a concentrated effort in bringing these experiences back to highly evolved brick and mortar environments. We'll probably see travel/tourism, clothing/apparell, and entertainment/gaming taking these first steps. Retail environments can be greatly enhanced with technology and create a truly unique experience for the visiting prospect. Shopping online is very critical to the user but, so is basic social interaction. As newer generations emerge and grow with the tech-trends; smaller devices for connecting, etc., we might see entertainment travel full-circle back to a real tangible experience within these retail environments.

A thought on the global economy; This is occurring faster outside of the U.S market. Developing companies within new/smaller markets, aren't subject to the existing stigmas that lie within the US's existing/traditional agencies/companies–let alone their clients. And let's not forget about the rapidly developing countries that have changed economic and social practices within one generation. Implementation of more advanced communication is absorbed with less skepticism and restraint.

Web 3.0 isn't an adequate enough descriptor.

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Wednesday, May 14, 2008. 05:18PM by Marc Rapp
Sonya B, it does. Communities will most likely be developed around centralised thoughts and ideas. I think what you've replied with is spot on. But to take it a step further; People will have their own respective networks. The majority of users will have pages with their real identities and not seek out social networks to hang about and lurk in. And once some of the new technologies have been brought back around from innovationto practical application, we'll see people socially interacting. And when I say socially in this context, I mean face-to-face. We'll shape the world around us more so then a conceptual model in some program. But this is all future talk. The web is really one big operating system and should be treated as so.
Wednesday, May 14, 2008. 05:05PM by Sonya B
Well, I misunderstood. My thoughts on that are a little different. I see so many companies trying to jump into social networking and an online brand experience when it's not a good ROI. For example, Buddy has a post on why social networks are dysfunctional, that people lurk rather than post. I think they're not dysfunctional, but that we're all so busy and we just don't have time to participate on that level with many, if any, brands. I have watched intranet sites flounder that were designed to be tools for customer interactions, but the customers have their own sites that they expect suppliers to use. For example, most of my bills have online payment centers, but I use my bank's online service to pay all of my bills. I have neither the time nor the desire to log in to all of those sites when I can do it just once and take care of everything. I actually had to create a new username here yesterday because I logged off and couldn't remember my password to get back in. Anyway, I think what you are saying is real, valid and happening, but it will exist in select businesses where there is actually a brand connection and desire to interact. It is not beneficial for every company to interact like this. I won't do business with a company if they don't have a web site, but I probably won't go to the site very much either. Does this opinion fit into your model? :) Good to meet you. Q, gladly.
Wednesday, May 14, 2008. 03:49PM by John Q Public
Sonya, stop by anytime, please http://adholes.com/postings/2ed81c16... YOU TOO RAPPER
Wednesday, May 14, 2008. 03:40PM by Marc Rapp
Sonya B, this web site is an example in itself. All-in-all, it's meant to start a conversation. Ideas are greater then facts. :)
Wednesday, May 14, 2008. 03:38PM by Sonya B
Do you have any links to examples that you can share?
Wednesday, May 14, 2008. 02:59PM by michael Iva
NICE RAP, RAPPER. (About your avatar--- is that your first pimple? Are you working on a single dimple? Or just contemplating cheek suicide? Fess up boy.)
Wednesday, May 14, 2008. 01:46PM by Marc Rapp
not buying it–eh? It's okay.
Wednesday, May 14, 2008. 01:44PM by Buddy 'Friendly' Wachenheimer
Rapp, Rapp, Rapp, we call him the rapper...
Wednesday, May 14, 2008. 01:42PM by Buddy 'Friendly' Wachenheimer
Could I talk you into web 2.5?